Jamie Arthur

Project Manager

I’m a project manager based in the Washington, DC area with focuses in process improvement and change management.

I have over 8 years of experience helping public sector and small business leaders build business continuity and excels at executing complex initiatives, streamlining operations, and mitigating risks. Jamie’s approach combines market data analysis, trend forecasting, and risk assessment to work closely with leadership teams in crafting long-term strategic goals.

I graduated from Wesley College with a B.A in International Studies.

 

Expertise

 

PROJECT MANAGEMENT

Scope Definition, Timeline & Milestone Planning, Budget & Cost Control, Risk Management, Stakeholder Communication, Task Delegation, Performance Monitoring, Agile & Waterfall Methodologies, Documentation & Reporting.

PROCESS IMPROVEMENT

Workflow Optimization, Identifying Bottlenecks, Root Cause Analysis, Process Mapping, Standard Operating Procedures (SOPs), Lean Methodologies, Automation & Technology Integration, KPI Tracking.

CHANGE MANAGEMENT

Stakeholder Buy-In, Communication & Training Plans, Risk & Impact Assessment, Resistance Management, Implementation Strategies, Performance Measurement, Continuous Adaptation, Change Readiness & Adoption.

STRATEGIC PLANNING

Goal Setting, Business Analysis, Market Research, SWOT Analysis, Competitive Benchmarking, Prioritization Frameworks, Roadmap Development, Decision-Making, Data-Driven Strategy, KPI & OKR Alignment.

 

ADDITIONAL SKILLS

A Idea Without A Plan Is Just a Dream.

Previously serving as an Executive Assistant, Administrative Assistant and Operations Manager, I bring a diverse set of operational and administrative skills beyond project management. My ability to align big-picture strategy with day-to-day execution allows me to deliver high-impact results in fast-paced environments.

 

  • Recruitment & Onboarding, Defining Roles & Responsibilities, Performance Management, Employee Relations, Communication, Team Building, Training & Development, Resource Allocation, Progress Tracking, Compliance.

  • Process Standardization, Cross-Functional Collaboration, Vendor & Supplier Management, Logistics & Supply Chain Coordination, Productivity Optimization, Quality Assurance, Compliance & Regulatory Adherence, Crisis Management.

  • Client Onboarding & Retention, Needs Assessment, Customer Experience Optimization, Service Level Agreements (SLAs), Feedback Collection & Implementation, Conflict Resolution, CRM Systems Management, Personalized Service Strategies, Performance Reporting.

  • System Design & Implementation, Configuration & Optimization, Data & Security Management, Troubleshooting & Patch Management, Compliance & Risk Mitigation, Scalability Planning, Documentation & Reporting, Systems Automation.

  • Event Planning & Logistics, Budgeting & Cost Control, Venue & Vendor Coordination, Timeline & Scheduling, On-Site Execution, Guest Experience Management, Risk & Contingency Planning, Post-Event Evaluation & Reporting.

  • Administrative Operations, Facilities Management, Supply & Inventory Control, Office Budgeting, Vendor & Contract Management, IT & Equipment Coordination, Workplace Safety & Compliance, Office Culture & Employee Support.

  • Scheduling & Prioritization, Meeting Coordination, Time Blocking, Appointment & Task Reminders, Availability Optimization, Delegation & Time Efficiency Strategies, Automated Scheduling Tools.

  • Itinerary Planning, Budgeting & Expense Tracking, Booking & Reservations, Travel Logistics & Coordination, Visa & Documentation Assistance, Risk Management & Contingency Planning, Post-Trip Reporting.

  • Budget Planning & Allocation, Expense Tracking & Reconciliation, Cost Reduction Strategies, Vendor Payment Processing, Financial Forecasting, Auditing & Compliance, Reporting & Expense Optimization.

 

Tool Certifications

Work Day Basics Series